Office Hours: Monday - Thursday 7:30 a.m. - 5:30 p.m.
Friday 7:30 a.m. - 11:30 a.m.
THE CITY HAS DISCONTINUED MAILING OF THE CUT LETTERS.YOUR BILL IS YOUR NOTICE THAT YOUR ACCOUNT IS 30 DAYS OR MORE DELINQUENT. PAYMENTS RECEIVED AFTER THE DUE DATE WILL BE ASSESSED A 10% PENALTY AND INTEREST FEE. ANY CUSTOMER WHOSE BILL IS MORE THAN 30 DAYS PAST DUE SHALL HAVE WATER SERVICE DISCONTINUED WITH AN ADDITIONAL $21.00 CHARGE. IN ORDER TO REINSTATE WATER SERVICE THE CUSTOMER MUST PAY THE DELINQUENT BILL AND SERVICE CHARGES IN FULL. SERVICE WILL BE DISCONTINUED WITHOUT FURTHER NOTICE IF YOUR PAYMENT IS NOT RECEIVED BY THE DUE DATE ON YOUR BILL.
YOU CAN VIEW YOUR ACCOUNT BY FOLLOWING THIS LINK: http://www.richlandhillsip.com/stw_php/stwub/ubtipact.php.
YOUR ACCOUNT NUMBER AND PIN ARE ON THE TOP LEFT CORNER OF YOUR BILL.
About Utility Billing
The Utility Billing division operates under the direction of the Finance Department. Utility Billing is responsible for setting up customer accounts, monthly billing, creating work orders for changes in service, recording payments, and delinquent account collections. Our goal is to provide exceptional customer service that is efficient and equitable while adhering to the City of Richland Hills Values.
Our mission is to provide prompt and courteous customer service that exceeds your expectations while maintaining an accurate and efficient utility billing and collection system. We are committed to providing these services with honesty, integrity, compassion, fairness, and a commitment to excellence while complying with the City of Richland Hills Ordinances.